Refund Policy

We want every candle to be one you love. If something is not right, here is exactly how we handle returns, refunds, and replacements.

30-day returns

• You may return any unused, unburned candle in its original packaging within 30 days of delivery for a full refund of the product price.
• To start a return, email [email protected] with your order number. We will send you return instructions.
• Return shipping costs are the customer's responsibility unless the return is due to our error.
• Once we receive and inspect your return, your refund is issued to your original payment method within 5–10 business days.

Damaged or incorrect orders

If your candle arrives damaged, or you received the wrong item, email us a photo within 7 days of delivery and we will ship a free replacement right away — no need to send anything back. Happiness guaranteed, tail wags included.

Items we cannot accept back

• Candles that have been lit or used.
• Items returned more than 30 days after delivery.
• Gift cards and final-sale items.

Pointer Pack subscriptions

You can skip a month or cancel anytime before your next billing date. Charges already processed ship as normal, and those boxes follow the same 30-day return policy above.

Late or missing refunds

If you have not received your refund after 10 business days, first check with your bank or card issuer — processing times vary. Still nothing? Email us and we will track it down.

Questions

On Point Scents · LaBelle, Florida · [email protected]